Bill Payment Information

Online Billpay

To register your account online or to pay your bill, click here

To learn about our payment app. Click here: Billing App

Customer Support

For billing, service requests and other inquiries use the following:

Pay By Phone Number: (832) 271-2934

General Customer Service Number: (713) 453-5493

For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:00 a.m. to 5:00 p. m., with the exception of holidays.

Our payment hours are:

Main Office (LOBBY IS CLOSED)
903 Hollywood St.
Houston, Texas 77015

Phone: 713 - 453 - 5493
Monday through Friday from 8:00 a.m. to 5:00 p.m.

For after-hour emergencies, please contact our dispatch team at 713-453-5493.

Service Rate Schedule

Water Rate (Residential Single-Family)

$ 45.08Minimum Rate for Service
$ 7.13Rate per 1,000 gallons metered for usage between 3,001 gallons and 8,000 gallons
$ 8.36Rate per 1,000 gallons metered for usage between 8,001 gallons and 13,000 gallons
$ 10.45Rate per 1,000 gallons metered for usage above 13,001 gallons

Sewer Rate (Residential Single-Family)

$ 10.00Minimum Rate for Service
$ 1.80Rate per 1,000 gallons metered for usage above 3,001 gallons